Products may be exchanged within 7 days from the date of invoice issuance.

• We do not accept returns for products that have already been assembled, dispatched for delivery, and delivered to the customer, unless the WOODY team determines that there is a manufacturing defect.
• We reserve the right to inspect and verify any claimed defects and, at our discretion, will either repair or replace defective products.
• Please note that slight color variations may occur due to differences in device screens and display settings. Returns will not be accepted for this reason. Customers may contact us to request additional product photos before placing an order.
• If a return is approved, the product must be returned in new and unused condition. Products that have been used by the customer cannot be returned.

• The shipping fee will be deducted from the refunded amount, in addition to a deduction of 10% of the invoice value to compensate for damages incurred by the company.

• After shipping or during delivery, the customer must collect the goods within 20 days from the invoice issuance date. If the goods are not collected within this period, the company reserves the right to cancel the invoice and issue a credit note for the amount of the advance payment.
• All products sold by us are covered by the manufacturer’s warranty against manufacturing defects, which does not include damage resulting from misuse.
• For purchases made through the website using secure online payment methods (Visa / MasterCard), customers are entitled to request a return within 3 days from the purchase date. The refund process and transfer of funds will be completed within two weeks from the return date.
• The company reserves the right to cancel an order and refund the customer in the event that the product is unavailable or if a technical error occurs that results in an issue with the product due to the company’s fault.
• Any procedure carried out under the Exchange and Return Policy requires the customer to provide the original invoice. Refunds will be processed only to the customer whose name appears on the invoice.
• If the customer delays receiving the goods due to their own reasons for a period not exceeding 45 days, the company has the right to impose storage fees of 5% per month of delay, and the company shall not be held responsible for any damage that may occur to the product.
• In the event of delayed collection by the customer, the company disclaims all responsibility for any damage resulting from improper storage due to the delay.

• We do not accept returns for products that have already been assembled and dispatched for delivery, or that have been delivered to the customer, unless the WOODY team determines that there is a manufacturing defect.
• If a defect is identified, the customer is entitled to return the product at the time of delivery directly with the delivery team.

We reserve the right to inspect and verify any reported defects and will, at our discretion, repair or replace the defective product.

Yes, the shipping fee will be deducted from the refunded amount. In addition, 10% of the invoice value will be deducted to compensate for damages incurred by the company after shipping or during delivery.

If the customer delays collecting the goods due to reasons attributable to them for a period not exceeding 45 days, the company reserves the right to impose storage fees of 5% per month of delay. In such cases, the company shall not be held responsible for any damage that may occur to the product.

The customer must settle the remaining amount within 20 days from the quotation date. If the goods are not collected within this period, the company reserves the right to cancel the invoice and issue a credit note for the amount of the advance payment.

Yes, all products sold by us are covered by the manufacturer’s warranty against manufacturing defects. This warranty does not cover damage resulting from misuse.

If the payment method used is a secure online payment (Visa / MasterCard), the customer is entitled to request a return within 3 days from the purchase date. The refund process and transfer of funds will be completed within two weeks from the return date.

Yes, the company reserves the right to cancel an order and refund the customer if the product is unavailable or if a technical issue occurs that results in an error with the product due to the company’s fault.

Any action taken under the Exchange and Return Policy requires the customer to provide the original invoice. Refunds will be processed only to the customer whose name appears on the invoice.

• All products sold by us are covered by the manufacturer’s warranty against manufacturing defects for a period of one year from the date of purchase. This warranty does not cover misuse or normal wear and tear.
• In the event of a manufacturing defect, the defective parts will be collected and requested from the manufacturer within 90 days from the date the request is submitted.
• We provide free maintenance during the warranty period for issues related to normal product use. However, if replacement parts are required, they will be priced separately based on the required parts.